Last updated: December 2024
1. Introduction
This Privacy Policy explains how GreenScreen.Run ("we", "our", "us", or "the Company") collects, uses, discloses, and protects your personal information when you use our AI-powered video processing service. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us:
- Email address (for notifications and support)
- Payment information (processed securely by Stripe)
- User-generated content (videos and images you upload)
- Communication preferences
- Customer support messages and feedback
2.2 Automatically Collected Information
We automatically collect certain information when you use our service:
- Device information (browser type, operating system, device identifiers)
- IP address and general location data
- Usage data (pages visited, features used, processing times)
- Technical logs (error reports, performance metrics)
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information from third parties:
- Payment processors (Stripe) for transaction data
- Analytics services (Google Analytics) for usage insights
- Cloud storage providers (Cloudflare R2) for file processing
- AI processing services (Replicate) for video analysis
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our video processing service
- Process your videos using AI algorithms
- Send you processing status updates and notifications
- Respond to your inquiries and provide customer support
- Process payments and manage billing
- Improve our service quality and user experience
- Analyze usage patterns and optimize performance
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and enforce our terms
- Send service updates and marketing communications (with consent)
4. Data Processing and Storage
4.1 Video Processing
When you upload videos for processing:
- Videos are temporarily stored in secure cloud storage
- AI processing occurs on secure servers
- Original videos are automatically deleted after processing
- Processed videos are available for download for 30 days
- No human review of your content unless required for support
4.2 Data Security
We implement comprehensive security measures:
- Encryption in transit (HTTPS/TLS) and at rest
- Secure cloud infrastructure (Cloudflare)
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Data backup and disaster recovery procedures
5. Data Sharing and Disclosure
5.1 Service Providers
We share data with trusted third-party service providers:
- Cloudflare (hosting and storage)
- Stripe (payment processing)
- Replicate (AI video processing)
- Google Analytics (usage analytics)
- Customer support tools
5.2 Legal Requirements
We may disclose your information when required by law:
- To comply with legal obligations
- To respond to lawful requests from authorities
- To protect our rights, property, or safety
- To investigate potential violations of our terms
- In connection with legal proceedings
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets:
- Your information may be transferred to the new entity
- You will be notified of any material changes
- Your privacy rights will be protected under the new ownership
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access your personal data and receive a copy
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications
- Lodge a complaint with supervisory authorities
7. Data Retention
Our data retention policy:
- Original videos: Deleted immediately after processing
- Processed videos: Available for 30 days, then deleted
- User account data: Retained while account is active
- Payment records: Retained for 7 years (legal requirement)
- Analytics data: Retained for 2 years
- Support communications: Retained for 3 years
- Logs and security data: Retained for 90 days
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and features
- Ensure security and prevent fraud
- Improve our service functionality
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own:
- We use cloud services with global infrastructure
- Data may be processed in the United States, European Union, or other locations
- We ensure appropriate safeguards are in place
- We comply with applicable data protection laws
- We use standard contractual clauses for international transfers
10. Children's Privacy
Our service is not intended for children under 13 years of age:
- We do not knowingly collect personal information from children under 13
- If we become aware of such collection, we will delete it promptly
- Parents or guardians should contact us if they believe we have collected children's data
- We encourage parents to supervise their children's online activities
11. Marketing Communications
We may send you marketing communications:
- Service updates and new features
- Special offers and promotions
- Educational content and tips
- Newsletter and blog updates
- You can opt-out at any time using the unsubscribe link
12. Data Breach Notification
In the event of a data breach:
- We will notify affected users within 72 hours
- We will report to relevant authorities as required by law
- We will take immediate steps to contain and remediate the breach
- We will provide guidance on protective measures users can take
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time:
- Changes will be posted on this page
- We will notify you of material changes via email
- Continued use constitutes acceptance of updated policy
- Previous versions will be archived and available upon request
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: